Smart Suggestions (WIP)

We want to use AI in our product, but we don’t know where yet
- Business request
Project
Smart purposes suggestions for every logged or new trip, missing purpose, determines it with very high accuracy and sets
Goal
Speed triplog submission by 10x by getting AI to do the mind-numbing task of setting  purpose of every trip
Work done
User interviews, Surveys, Prototype testing, Final mockups
Man, who works as a fleet manager

Magnus Eriksson

Fleet Manager

Responsible for the operations, maintenance, and logistics of a fleet.Analyse data, coordinate driver schedules, and implement strategies to optimise performance and reduce operational risks, prepares reports to ensure compliance with country regulations.

Kristoffer Lundström

Driver

Transports materials, equipment, and tools to and from construction sites, ensuring timely and safe delivery.Assists with loading and unloading materials, performs basic vehicle inspections. Plays a crucial role in keeping projects on schedule.

HotJar Surveys

Web
Platform
Norway
Country

Drivers

372
Total users
58%
Completion rate

Admins

276
Total users
32%
Completion rate

57%

Use purposes because of compliance or tax requirements

43%

Drivers use purposes of their own

27%

Admins having to manually check every single of them is one of the biggest difficulties.

38%

States drivers forgetting to assign purposes is the biggest issue

14%

Admins claim that drivers don’t follow naming rules

23%

Use purposes provided by admins

34%

Both

Purposes usage by drivers and problems seen by admins

One common solution existing problems users see automatic purposes setting

36%

Drivers

38%

Ability to favourite or reuse common purposes

14%

Better sorting of the purposes (ex. by the use in company)

13%

Other

33%

Admins

30%

Ability to define a fixed list of purposes

22%

More control in the system: restrictions, enforcement, validation rules

15%

Other

Interviews

11
Participants
Man, who works as a fleet manager

Magnuses' pain points

Drivers set wrong purpose for private trips, reviewing and correcting them takes time

Purposes creation by drivers should be banned, as usually those purposes are not tax/law compliant

Use purpose as "Project" to be able to calculate the costs on a project (ex. Environment reports)

“I wish there were automatic purposes

Kristoffers' pain points

The whole process of trip submission is a bit frustrating because of the need to set purposes

Has to set purposes manually every time

“I want system to set purposes automatically for repetitive trips”

When triplog is not approved it's mostly happens for the reason of wrong/inappropriate purpose

Maze prototype testing

11
Participants
7
Tasks

76.4%

Said that the feature was easy to understand

94,7%

Average task success rate

Solution 1

Set purpose automatically based on previous routes taken

Expectations

We expect that the amount of trips with assigned purpose will raise from 50% to 70% total

One hand holding phone with app opened

Solution 2

Suggest Drivers law and tax compliant purposes

Expectations

Triplog submission time will be reduced by about 2 min

Two hands holding phone with app opened

More cases